Shipping and Returns
How long does delivery take?
Orders are usually processed and dispatched within 24 hours, Depending on your location, delivery will take between 2-4 business days within Hong Kong and 7-10 business days internationally.
How can I track my order?
After your order has been dispatched, you will receive an email with all the tracking details.
Do you deliver to my country?
Therefore we are only offering international shipping to the following countries:
We are working on Shipping to other countries, Please be patient, Thanks
What should I do if my order hasn't been delivered yet?
Please contact us!
Will I have to pay Customs & Duty fees?
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges are not collected beforehand and are typically due once the shipped goods arrive at the country of destination. Charges vary in each country.
You are responsible for ensuring to comply with laws and regulations of the country of destination. In Essence does not have any responsibility on these additional charges that may apply.
Please refer to the government department for your country.
Do you offer express shipping?
Yes, it is $150.00 HKD. Orders must be placed before12pmto be dispatched the same day
If for some reason you do not wish to keep a product ordered from this website you may return new and unused items within 14 days of the date of receipt. We will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition and packaging; no refund can be made for products that have been used.