GENERAL TERMS AND CONDITIONS
Terms and Conditions
Ly Aromatherapy
Welcome to Ly Aromatherapy. By visiting our website or making a purchase, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our site or placing an order.
Throughout these Terms, "we," "us," and "our" refer to Ly Aromatherapy. "You" refers to the user or customer accessing our website. These Terms apply to all visitors, customers, and anyone who accesses or uses our services.
We reserve the right to update these Terms at any time. Changes take effect immediately upon posting to this page. Your continued use of the website after any changes constitutes your acceptance of the updated Terms.
1. Eligibility
By using this website, you confirm that you are at least 18 years of age, or that you are using the site under the supervision of a parent or legal guardian who agrees to these Terms on your behalf. You also confirm that you will not use our products or services for any unlawful purpose.
2. Products and Pricing
We make every effort to accurately display our products, including descriptions, images, and pricing. However, we do not guarantee that all information is complete, current, or error-free.
Prices are subject to change at any time without notice. We reserve the right to limit quantities, discontinue products, or modify product offerings at our sole discretion. In the event of a pricing error, we reserve the right to cancel any affected orders and notify you promptly.
3. Orders and Payment
By placing an order, you represent that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, inaccurate information, or product unavailability.
All payments are processed securely. We do not store your full credit card details on our servers. Credit card information is encrypted during transmission.
4. Shipping and Delivery
We will make every reasonable effort to fulfill and ship your order in a timely manner. Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Risk of loss and title for products pass to you upon delivery to the carrier. Please ensure your shipping address is accurate at the time of purchase, as we cannot be held responsible for orders shipped to an incorrect address provided by the customer.
5. Returns and Refunds
If you are not satisfied with your purchase, please contact us within 15 days of receiving your order. Items must be unused, in their original packaging, and in resalable condition to be eligible for a return.
We do not accept returns on opened or used products for hygiene and safety reasons. If you received a damaged or defective item, please contact us immediately with photos and we will work to resolve the issue promptly.
Refunds will be issued to the original payment method once the returned item is received and inspected. Shipping costs are non-refundable unless the return is due to our error.
6. Health and Safety Disclaimer
Ly Aromatherapy products are intended for general wellness and aromatic therapy only. The information provided on this website is for educational purposes and does not constitute medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Always consult a qualified healthcare professional before using aromatherapy products if you are pregnant, nursing, have a medical condition, or are taking medication. Keep all products out of reach of children and pets. Discontinue use and seek medical attention if irritation or adverse reactions occur.
7. Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Ly Aromatherapy and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from this site without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Ly Aromatherapy shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or purchase of our products. Our total liability to you shall not exceed the amount paid for the specific product or service giving rise to the claim.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our site, you consent to the collection and use of your information as described in our Privacy Policy.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Ly Aromatherapy operates, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of that jurisdiction.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us through our website or by reaching out to our customer support team. We are happy to help clarify anything.
Last updated: March 2026